How to block my stolen or lost Glo sim card in Nigeria
The SIM card has gone beyond just what we use for connecting with others. Nowadays, phone numbers have become like a personal ID giving access to several things.
Phone numbers can be linked to your Identity and even your bank account, which is why it is so important to keep your SIM card personal.
In the face of unforeseen circumstances, you can lose your SIM card if you misplace it or your phone gets stolen. In your hands, your SIM card grants you easy access to many things.
But if your SIM falls into the wrong hands, your data and security are at risk.
Your SIM in the wrong hands can be cloned, and your personal data stolen. If someone can receive OTP for any of your accounts on your SIM, they can hack that account by resetting your password.
Many people have lost money from accounts in this way. Even social media accounts have been hacked in this way. Also, it can be used to commit crimes that might link to you as the culprit.
For all of the reasons above, SIM cards come with a pin lock that can be activated. When activated, you will have to unlock your SIM every time you turn on your phone.
Unfortunately, many people do not know this feature exists, let alone use it.
If you find your SIM card missing or your phone stolen, and you have tried to get it back to no avail, the first thing to do is to block it to prevent whoever has it from using it for malicious purposes.
To block your Glo SIM card, contact the Glo customer care number and ask for your SIM card to be blocked. This number is usually toll-free, and you will not get charged.
You can also contact Glo customer care through email or social media platforms like Facebook, Twitter, Linkedin, tiktok, and Instagram.
After confirming you are the owner of the SIM you want to block, an OTP (One Time Password) will be sent to your email address or alternative phone you linked to the SIM card during SIM registration.
This is to prove ownership of the SIM. After which, they will proceed to block your SIM.
How to block a glo sim card using internet/online
You can also block a Glo SIM card online through the Glo website. To block your SIM card through the website,
- Go to the Gloworld website on your browser.
- Click on the online customer representative chat icon at the bottom of the page.
- You might be asked to input your name, phone number, and email address. Enter the required details and then click on continue to proceed to the chat with an online customer care representative.
The Glo mobile app also has online chat support. With this, you can be able to chat with an online customer care representative.
To make use of the Glo app chat option to block your SIM card
- Open the Glo Café app.
- Click on the three horizontal lines at the top left to access the menu list.
- Select Help & Support from the menu list.
- Next, click on the chat icon that appears at the bottom of the Help & Support page. This will load up the chat page with an online customer care representative.
On the chat page, you can go ahead to explain to the customer representative that you need to block your SIM card.
You will be assisted in doing just that after supplying the requested details to confirm you are the owner of the SIM card.
Lastly, you can also send an email to [email protected] requesting your SIM to be blocked. You will get a reply stating what will be required from you to verify you are the owner of the SIM card.
Send the required details, and your lost SIM will be blocked in no time.
How to block glo sim card from another phone
If you lose your phone together with your SIM card, you will have to block your SIM card using another phone. To block your SIM card using another phone, call the Glo customer care on 121 using a Glo line and tell them you need to block your SIM. If you are calling with any other network besides Glo, call the customer using +2348050020121 instead. Both of these numbers are toll-free and you will not be charged when using them.
If you are comfortable with using your email on another phone or your social media accounts, you can also contact the Glo online customer support via email or their official social media accounts.