Do you have the UBA mobile app and just noticed that it got suspended? or the app is not opening? If so, you might be wondering why all these has happened and how you can resolve these issues. Not to worry, in this post we are going to see the reasons behind the suspension of your UBA Mobile App, why it’s not opening and what you need to do to get it up and running again.
Why is my UBA mobile app suspended?
There could be several reasons that led to the suspension of your UBA Mobile App. Let’s take a look at some of them below.
If you haven’t used your UBA mobile app for a long time, it’s possible for it to be suspended as a result of this. This measure is implemented by UBA to ensure the security of your account and prevent unauthorized access.
Whenever you have a security breach or suspicious activity on your mobile app, UBA in order to protect your funds and personal information might initiate a suspension on your mobile app. This is to prevent access to your account until they confirm that it’s you.
Failed login attempts
Failed login attempts can trigger a suspension on your UBA mobile app especially when it occurs multiple times at a particular timeframe. In this case UBA is not sure whether it’s you that forgot your password or someone else attempting to guess your password. What they do in such case is to place a temporary suspension on the mobile app. This security measure is aimed at preventing unauthorized access to your account.
What do I do if my UBA mobile app is suspended?
If your UBA mobile app gets suspended, try to reach out to UBA customer support team. Make sure to provide them with the details they need to enable them provide you with specific information about why your UBA mobile app got suspended and also guide you through the restoration process.
Why is my UBA app not opening?
There could be several reasons why your UBA app is not opening. Let’s take a look at some of them below.
If your network is slow or not strong, it could be the reason why your UBA app is not opening. The UBA mobile app requires a strong and stable network connection for it to open and function properly. Try to change your position or use a different sim with a stronger and more stable network signal and then try to open the app again.
Make sure you update your UBA mobile app whenever there is a new update. Older versions of the app might not be compatible with your device thus reason it’s not opening. Ensure you update the UBA mobile app to the latest version and try opening it again.
Temporary issue with the app
It’s nothing new that most of these bank apps sometimes experience downtime or technical glitch that could affect the opening of the app. In this case, you don’t have to do anything but to wait it out until it’s resolved.
Problem with your device
You may have some temporary glitches on your device that may be preventing the UBA app from opening. Just restart or reboot your phone and try opening the app again.
Your data isn’t synced with the system UBA
If you try to login to your UBA mobile app and get the above response, it means that the data you entered and the one on UBA database doesn’t match. It could be that your log in details are not correct or your internet connection is not stable or a system malfunction from UBA’s system.
What you need to do is to ensure that your login details are correct and you have a strong internet connection. If these don’t resolve the issue then contact UBA customer care.
If your UBA mobile app gets suspended or refuse to open, I’m sure with this post you’ve known the possible causes of that. If after following the steps outlined in this post to resolve them and the issue still persist, don’t hesitate to contact UBA’s customer support for further assistance.